SHIPPING & RETURNS
1.1 We offer shipping services to domestic and international locations.
1.2 The available shipping methods and estimated delivery times are provided during the checkout process. Please note that these delivery times are estimates and are not guaranteed. Factors such as customs clearance, weather conditions, and unforeseen circumstances may affect delivery times.
1.3 Once your order has been shipped, you will receive a confirmation email containing tracking information, if available, to track the progress of your shipment.
Shipping Costs and Taxes
2.1 Shipping costs will be calculated based on the destination, weight, and dimensions of the package, as well as the selected shipping method.
2.2 Any applicable taxes, duties, or customs fees imposed by the destination country are the responsibility of the customer. Please note that these fees may vary and are determined by the customs authorities of the respective country.
Order Processing Time
3.1 Orders are typically processed within 3 business days (excluding weekends and public holidays) from the date of purchase.
3.2 In case of delays or issues with processing your order, we will notify you via email or phone provided during checkout.
Order Fulfillment
4.1 We strive to fulfill and ship all orders in a timely manner. However, please note that order fulfillment is subject to product availability. In the event that an ordered product is out of stock or unavailable, we will notify you promptly and offer alternatives, such as a partial shipment or a refund for the out-of-stock item.
Incorrect Shipping Information
5.1 It is essential to provide accurate and complete shipping information during the checkout process. We will not be held responsible for any delays or non-delivery of orders due to incorrect or incomplete shipping information provided by the customer.
5.2 If you realize that you have provided incorrect shipping information after placing an order, please contact our customer support team immediately. We will make every effort to update the information if your order has not been shipped. However, we cannot guarantee that changes can be made once the order has been processed or shipped.
Lost or Damaged Shipments
6.1 While we take utmost care in packaging and shipping your order, we understand that unforeseen circumstances can occur during transit. In the rare event that your shipment is lost or damaged, please contact our customer support team within 2 days of the expected delivery date.
6.2 We will initiate an investigation with the shipping carrier on your behalf and keep you updated throughout the process. Please note that the investigation process may take some time, and we appreciate your patience.
6.3 If the shipping carrier confirms the loss or damage, we will either replace the lost/damaged item or provide a refund, based on your preference and product availability.
Returns and Exchanges
7.1 For information regarding our returns and exchanges policy, please refer to our separate Returns and Exchanges Policy document.
Contact Information
If you have any questions, concerns, or need assistance regarding our shipping policy, please contact our customer support team at:
customerservice@shoplatesummer.com
We strive to provide excellent customer service and will be happy to assist you with any shipping-related inquiries.
Note: This shipping policy is subject to change without prior notice. Please refer to the most recent version on our website or contact our customer support team for any clarifications.